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Privacy Policy

This policy explains how Habeep collects, uses, shares, protects, and retains personal information across our real estate marketplace, property listings, landlord tools, account features, and support channels.

Last updated: June 8, 2026

Who this covers

Tenants, buyers, landlords, agents, visitors, account holders, and people who contact Habeep support.

What we process

Account details, property data, location data, activity, support messages, device data, and payment-related records.

How we protect it

We use reasonable technical, administrative, and operational controls to protect information from unauthorized access.

1. Scope of this Privacy Policy

This Privacy Policy explains how Habeep collects and uses personal information when you access our website, mobile app experiences, property marketplace, landlord tools, listing features, feeds, and support channels.

  • This policy applies to users looking for property, landlords, agents, real estate firms, visitors, and people who contact us.
  • By using Habeep, you acknowledge that we may process information as described in this policy and in accordance with applicable privacy and data protection laws.
  • If you do not agree with this policy, you should stop using Habeep and contact us if you need help with an existing account or request.

2. Data controller and contact information

Habeep is responsible for decisions about how personal information is processed for the services we provide.

  • Email: support@habeep.org
  • Phone: +234 708 818 8807
  • Address: 13b Nsefik Eyo Layout, Off Marian road, Calabar, Cross River State, Nigeria.

3. Information we collect

The information we collect depends on how you use Habeep, your role, and the features you interact with.

  • Account and profile information, such as name, email address, phone number, username, profile photo, role, and login or verification details.
  • Property and listing information, such as property title, description, price, type, rent or sale status, availability, location, photos, videos, features, bedrooms, bathrooms, size, plots, documents, and agent or landlord details.
  • Search and activity information, such as searches, filters, viewed listings, saved posts, likes, comments, shares, follows, feed interactions, and support history.
  • Location information, such as city, state, address, country, and approximate or precise location where you provide it or allow location features.
  • Payment and transaction-related information, such as payment references, wallet or rent activity, receipts, utility or maintenance records, and support evidence. Payment partners may process card or bank details where payment features apply.
  • Device and technical information, such as IP address, browser type, device type, operating system, app version, identifiers, cookies, log data, and usage diagnostics.
  • Support and communication information, such as messages, emails, calls, screenshots, documents, complaints, and feedback you send to us.

4. How we use information

We use personal information to provide, maintain, secure, improve, and support Habeep.

  • Create, manage, verify, and secure user accounts.
  • Display property listings, feeds, profiles, media, comments, activity, and related marketplace content.
  • Support property search, filtering, nearby discovery, recommendations, saved activity, and listing comparison.
  • Help landlords and agents publish, manage, update, and support property information.
  • Process payment-related records, rent or wallet activity, receipts, dispute checks, and transaction support where applicable.
  • Respond to enquiries, support requests, complaints, safety reports, and service communications.
  • Detect fraud, suspicious activity, policy violations, abuse, spam, and unauthorized access.
  • Measure service performance, fix bugs, improve features, develop new tools, and understand how users interact with Habeep.
  • Comply with legal, regulatory, tax, accounting, safety, dispute resolution, and enforcement obligations.

5. Lawful basis for processing

Where applicable law requires a lawful basis, we rely on one or more of the following grounds.

  • Contract: to provide Habeep services you request, including accounts, listings, feeds, landlord tools, and support.
  • Consent: where you give permission, such as for certain location features, marketing preferences, or optional information.
  • Legitimate interest: to secure, improve, personalize, and operate Habeep in a way users reasonably expect.
  • Legal obligation: to meet regulatory, tax, accounting, dispute, safety, or law enforcement requirements.
  • Vital or public interest: where necessary to protect people, property, safety, or legal rights.

6. How we share information

We do not sell personal information. We share information only where it is needed to operate Habeep, protect users, or meet legal requirements.

  • With other users where marketplace features require it, such as property details, public profiles, listing authorship, comments, contact or enquiry context, and verified status signals.
  • With service providers that help us host, secure, analyze, maintain, message, process payments, deliver media, provide support, or operate Habeep.
  • With payment, wallet, banking, rent, utility, or transaction partners where payment-related services apply.
  • With landlords, agents, tenants, buyers, or property managers where needed to handle enquiries, inspections, listing management, or support requests.
  • With professional advisers, auditors, insurers, legal representatives, or regulators where required for business, compliance, or dispute purposes.
  • With law enforcement, courts, regulators, or government authorities where we believe disclosure is required by law or needed to protect rights, safety, users, property, or Habeep.
  • As part of a business transfer, merger, restructuring, acquisition, financing, or sale of all or part of Habeep, subject to appropriate confidentiality and protection measures.

7. Public content and marketplace visibility

Some information on Habeep is designed to be visible so the marketplace can work.

  • Public listings may show property title, price, location, media, description, features, availability, author details, and engagement signals.
  • Public feeds, posts, comments, likes, shares, profile names, profile images, and verification indicators may be visible to other users.
  • Do not post sensitive personal information, private documents, payment secrets, or confidential details in public listing descriptions, comments, or feeds.
  • Support channels should be used for sensitive documents, payment proof, account recovery, and private complaints.

8. Cookies and similar technologies

We may use cookies, local storage, pixels, tags, and similar technologies to operate and improve Habeep.

  • Essential cookies help keep you logged in, remember preferences, protect sessions, and support core site functions.
  • Analytics and performance technologies help us understand page usage, feature performance, errors, and service reliability.
  • You can control some cookies through your browser settings, but disabling cookies may affect login, saved preferences, or parts of the service.

9. Data retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy.

  • Account data is generally kept while your account is active or as needed to provide services.
  • Listing, transaction, support, safety, and dispute records may be kept longer where required for legal, accounting, audit, fraud prevention, or enforcement reasons.
  • When information is no longer needed, we delete, anonymize, or securely archive it where practical and lawful.

10. Security

We use reasonable safeguards designed to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

  • Security measures may include access controls, authentication, monitoring, encryption in appropriate contexts, operational controls, backups, and staff or vendor restrictions.
  • No website, app, database, or network can be guaranteed to be completely secure.
  • You are responsible for keeping your login details private and notifying us promptly if you suspect unauthorized access.

11. Your privacy rights

Subject to applicable law, you may have rights over your personal information.

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete personal information.
  • Request deletion of personal information where the law allows it.
  • Withdraw consent where processing is based on consent.
  • Object to or restrict certain processing activities.
  • Request portability of certain information where applicable.
  • Complain to a data protection authority, including the Nigeria Data Protection Commission where applicable.

12. International transfers

Some service providers, infrastructure, or business partners may process information outside your state or country.

  • Where information is transferred internationally, we take steps designed to protect it in line with applicable legal requirements.
  • Those steps may include contractual safeguards, vendor review, technical controls, and limiting access to what is needed.

13. Children and age restrictions

Habeep is not intended for children or for people who are not legally able to enter into binding agreements.

  • You must be at least 18 years old to create an account or use Habeep services that require an account.
  • If we learn that we have collected personal information from a child without appropriate authorization, we will take steps to delete it where required.

14. Third-party links and services

Habeep may link to or integrate with third-party websites, app stores, payment providers, maps, analytics tools, social platforms, and communication services.

  • Those third parties may have their own privacy policies and data practices.
  • We are not responsible for third-party privacy practices, so you should review their policies before using their services.

15. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our services, legal requirements, or operational practices.

  • When we make material changes, we will update the date on this page and may provide additional notice where appropriate.
  • Your continued use of Habeep after a policy update means you acknowledge the updated policy.

16. Contact us

For privacy questions, requests, complaints, or account support, contact Habeep using the details below.

  • Email: support@habeep.org
  • Phone: +234 708 818 8807
  • Address: 13b Nsefik Eyo Layout, Off Marian road, Calabar, Cross River State, Nigeria.

Privacy support

Need to make a privacy request?

Send us your account email or phone number, the request you want us to review, and any details that help us identify the relevant account or record.

Email privacy request Call +234 708 818 8807